Customer Services / How to create business by phone

Customer services is a support function which by phone solves the customer's case / problem, in order to met the customer's expectations. It is also important to use these customer contacts to, if possible, create some kind of additional sales.

Xplan has developed a program to educate and train the customer service organization where we:
 

• Develop each individual's service capability and customer awareness
   
• Teach how to use the company's and the group's resources in the best way
   
• Ensure that the management encourages and reinforces a selling behaviour
   
• Strengthen the group's sales technical skills
   
•  Increase the group's ability to negotiate and deal with critical situations (unhappy customers, complaints e.g.)
   

These efforts give a proactive customer service, increasing both customer satisfaction as well as the company's sales.